service after-sale

Repairing is good for the planet! Let's protect our environment

Syscom-Prorep presents its after-sales service.

Our After-Sales Service Manager is busy replacing a touch-sensitive panel PC. This kind of expertise requires precision, attention to detail and concentration. Syscom-Prorep guarantees the success of all your IoT,
connectivity and embedded systems projects, and the longevity of all your products!

RMA REQUEST

Return of defective equipment.

To ensure efficient management of equipment returns, we kindly ask you to follow the procedure below.

  • No material may be returned without a prior request for return.
  • Please fill in the form below, defining as precisely as possible the cause of the defect and the conditions of use.
  • You will receive a return authorization number by e-mail.
  • Make a visible note of the returns number on the outside of the package.
  • The material must be sent to us with the return authorization document you received by e-mail.

If you have any difficulty filling in this form, please contact Véronique, our Customer Service Manager, on 01 60 86 80 04.

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Syscom-Prorep is committed to keeping your information secure and strictly confidential. All required information (*) is necessary
to process your request.

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OUR SERVICE WORKSHOP

INTEGRATION / ASSEMBLY
IN OUR WORKSHOP

Technical assistance and support
throughout the project lifecycle.

EQUIPMENT:
1000 systems/month, test bench, storage server, NAS clean room, mechanical workshop, test bench
& cabinet for MSL3+.

TECHNICAL SUPPLIES:
Workshop integration, electronics development, software development, mechanical development,
After-sales laboratory.

TRACEABILITY:
ERP and production management, component traceability
by machine, after-sales service, non-conformity control.

HUMAN RESOURCES:
Technical experts, integration management, assembly technicians, test management, after-sales technicians.

View product catalog

About SYSCOM-
Prorep

The result of the merger of Syscom Electronique, Prorep, CDIS, 6TA, Aptech and BF Display, the Syscom-Prorep group distributes a wide range of innovative solutions to manufacturers of high-tech equipment. Drawing on over 30 years' experience, Syscom-Prorep has genuine expertise in wireless communications, displays, sub-assemblies for kiosk applications, lithium batteries and video transport solutions. With sales in excess of €28 million, its logistics center based in Lisses (91) and membership of the SPDEI trade association, Syscom-Prorep's fifty-strong workforce meets the profession's most demanding criteria. Driven by a passion for technology, the Syscom-Prorep teams select suppliers who bring genuine innovation to their markets.

AFTER-SALES SERVICE PROCESS

In order to ensure efficient management of equipment returns, we kindly ask you to follow the following procedure:

No equipment should be returned without first making a request for return.

Fill in the form above or click on request for return, please define as precisely as possible the cause of the defect and the conditions of use.

You will receive a return authorization number by e-mail within 48 hours. This number is valid for 1 month.

Make a visible note of the returns number on the outside of the parcel

The equipment must be sent to us accompanied by the returns authorization document you received by e-mail.

If you have any difficulty in completing this form,
please do not hesitate to contact Véronique
our Customer Service Manager on 01 60 86 80 04.

RETURN REQUEST

They trust us

Why call on Syscom-Prorep?


Discover all
of our products

Our product engineers can help you with your projects in Connectivity & IoT / Display / Embedded Systems / Components / Sensors & Energy Conversion.

Come and meet our experts
for the success of your projects!

Discover our products

Introducing the Syscom Prorep group

Syscom-Prorep is an integrator & distributor of electronic & industrial IT solutions. Integration & distribution of innovative electronic solutions with market-leading partners. Our product experts work with you to achieve competitive prices.

Download our presentation

Industrial PC assembly, Panel PC/Box PC

Syscom-Prorep manufactures a range of solutions to customer specifications, from boxPCs to complete 19" racks and 4U chassis.

Backed by decades of experience and a brand-new assembly workshop with high-performance equipment.

Discover our services

How does it work?
What's next?

1
Request a quote

On each of our product pages,
, you'll find a contact form so that one of our experts can call you back quickly
.

2
Contact / Estimate

A specialized and responsive team,
our product engineers, are at your service all year round to meet your needs and offer you the most competitive prices on the market.

3
Personalized support

Our product engineers are with you every step of the way
to ensure the success of your project
and the achievement of your objectives.

Contact one of our experts

(without obligation)
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